Patty, the eyelash technician made me feel relaxed being that this was my first time getting individual lashes applied. It was hard to choose from the many different styles and colors (oh, my!) The process was explained every step of the way. She helped me feel even more comfortable as well as relaxed on the comfortable what I would call a bed table while playing soft peaceful music.The 2 hour process was worth the wait, when I seen the end results I was very pleased. My lashes was full and natural looking. I will definitely be returning and recommend her services.